Help & FAQ’s
🛒 Orders & Payment
Simply select your product, add it to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
We accept major debit and credit cards, along with other secure payment options available at checkout.
Orders can be modified or cancelled before dispatch. Please contact us as soon as possible if you need changes.
🚚 Delivery & Shipping
Delivery times vary by location. Estimated delivery details are shown during checkout.
Shipping availability depends on your location. Please check our Shipping Policy for full details.
Once your order is dispatched, you’ll receive a tracking link via email.
🔄 Returns & Refunds
You may request a return within 7 days of delivery, provided the item is unused and in original packaging.
Approved refunds are processed within 7–10 business days to the original payment method.
🛡️ Warranty & Product Safety
Yes. All Tiny Trails products include a 12-month manufacturer’s warranty covering manufacturing defects.
Yes. Our strollers and travel systems comply with EN1888-1 & 2:2018 safety standards.
🚼 Product Use & Care
Yes. Many of our strollers and travel systems are suitable from birth. Please check individual product descriptions for details.
We recommend wiping frames with a damp cloth and hand-washing fabrics where applicable. Always refer to the instruction manual.
All product manuals are available on our Instruction Manuals page for easy download.
🚗 Car Seat & Travel Safety
Always follow age, height, and weight guidelines provided in the product manual and local safety regulations.
Yes. Rear-facing travel is recommended for as long as possible for maximum safety.
Still Need Help?
If you can’t find the answer you’re looking for, our support team is happy to assist.
kidxtore@elysa.com
